PRIVACY POLICY

Last updated: November 27th, 2025

JT 33 F&B Group Sdn. Bhd. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard your information in accordance with the Personal Data Protection Act (PDPA) Malaysia.

By using our website or submitting a quotation request, you agree to the practices described in this policy.

 

1. Information We Collect

We collect your data when you interact with our website, submit a quotation request, contact us, or engage our catering services.

1.1 Personal Data Provided by You

• Full name

• Contact number

• Email address

• Company name (if applicable)

• Event details such as date, venue, estimated number of guests and menu requirements

• Comments or additional notes submitted through our forms

1.2 Technical and Website Data

• IP address

• Browser and device information

• Pages visited

• Cookies and analytic tracking data

1.3 Sensitive Data

We do not collect sensitive personal information such as religion, medical data, race or identification numbers unless voluntarily provided for event purposes (example: dietary restrictions).

 

2. How We Use Your Information

Your data is used for the following purposes:

2.1 Service and Operational Use

• To respond to enquiries and provide accurate quotations

• To process booking requests and event coordination

• To communicate event details, menu options, and service confirmations

• To ensure HALAL food handling practices comply with JAKIM requirements

2.2 Website and Technical Use

• To improve website performance and user experience

• To analyse visitor behaviour and site metrics

• To enhance security and prevent misuse

2.3 Marketing and Communication

• To send updates, promotions, seasonal menus or announcements

• You may opt out of marketing communications anytime

 

3. Disclosure of Personal Data

We do not sell or trade your personal data.

Your information may be shared only with:

• Internal staff responsible for handling your event

• Operational partners (logistics, service crew, kitchen staff)

• IT service providers supporting our website and data storage

• Government authorities when legally required

All third parties are required to follow strict confidentiality and data protection rules.

 

4. Data Storage and Retention

We retain your data only for as long as it is needed:

• Quotation and enquiry data: up to 24 months

• Confirmed booking records: up to 7 years for financial and audit purposes

• Cookies and analytics data: retained according to Google Analytics policies

After the retention period, your data will be securely deleted or anonymised.

 

5. Data Protection and Security

We implement physical and digital safeguards including:

• Encrypted communications

• Secure servers and password-protected systems

• Restricted staff access to personal data

• HALAL-compliant food handling procedures

While we maintain strong security practices, no method of data transfer is completely secure. You use the website at your own risk.

 

6. Cookies Policy

Our website uses cookies for:

• Website performance

• Tracking user behaviour anonymously

• Improving loading speeds and user experience

You may disable cookies via your browser settings.

 

7. Your Rights Under PDPA Malaysia

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of data (where legally allowed)

• Withdraw consent for marketing

Requests can be made via email: info@jt33.my

 

8. Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices.

 

9. Updates to This Policy

We may update this Privacy Policy anytime. The revised version will be posted on this page.

 

10. Contact Us

For enquiries about this policy, contact us at:
JT 33 F&B Group Sdn. Bhd.
Email: info@jt33.my
Phone: +6019-662 1673